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407-644-1025

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Frequently Asked Questions

General

What's your address?

Taylors Pharmacy is located at 306 S Park Ave, Winter Park, FL 32789.

What's your phone number?

You can reach us at (407) 644-1025 during business hours, or leave a voicemail after hours.

What are your hours?

We are open Monday-Friday 9:00AM to 5:30PM; Saturday 9:00AM to 1:00PM; and we are closed Sunday.

What services do you offer?

We do it all. If you can’t find it anywhere else, we can make it for you! We offer a range of human and pet medications, from traditional retail medicine to custom compounded medicine for you and your furry friends.

New Prescription or Refill

When and how should I request a refill?

You should request a refill 7 days before you run out of their medication. You can request a refill by either 1) filling our Refill Form on the website, or 2) calling us at (407) 644-1025 to speak with our customer care team directly or to leave a voicemail on our refill phone line.

How do I send a new prescription from my doctor?
You can ask your doctor to send us the prescription directly via fax or email. If you would like to give us your prescription directly, you must mail the physical prescription to us or bring it into our store on Park Avenue.
What fax number do I give to my doctor?
For compounded medications, the fax number is (407) 539-2143. For retail prescriptions, the fax number is (407) 644-0160.
What address can I mail my prescription to?
Please address to Taylors Pharmacy at 306 S Park Ave, Winter Park, FL 32789. 
How do I know if my doctor sent in my prescription?
You can always call us at (407)712-5029 to speak to a customer care associate or pharmacist about any new prescriptions.
How long will it take to receive my medicine?
We have a 2-day turnaround time for compounded medications. We have a 1-day turnaround time for retail prescriptions. If you are utilizing our free local delivery or free 2-day shipping nationwide, it may take longer to receive your medication.

Payment

What forms of payment do you accept?
We accept Visa, Mastercard, Discover & American Express. We also accept CareCredit. We do accept checks, but please know that we must receive the check prior to processing your prescription. We require pre-payment for all compounded medications.
Can I get a quote for my prescription?
Of course! Please call our customer care team at (407) 644-1025 regarding your scripts.
Do you accept insurance?
We do accept most insurance providers for retail prescriptions. However, we do not accept insurance for compounded medications. We’ve found that we can provide our compounded medications cheaper to patients by cutting out insurance providers. You may decide to self-submit to your insurance for reimbursement, and we are happy to help you with any information you need.

Pick-Up & Shipping

We proudly offer local pick-up, local delivery, and free 2-day shipping nation-wide.

Where do I pick up my medications?
Our store address is 306 S Park Ave, Winter Park, FL 32789. Our hours of operation are 9-5:30 M-F, 9-1 on Saturdays and closed on Sundays.   
Is there parking available?
You can utilize our fast pick-up parking spot in front of our store on Park Avenue. Alternatively, you can find street parking along Park Ave, or park at the train station. We do not have a parking lot for customers.
Do you have a drive-through or offer curbside pickup?
We do not have a drive-through or offer curbside pickup currently. However, you can park at our fast pick-up spot in front of the store to quickly pick-up your medication.
Where do you offer local delivery?
We offer local delivery within a 5-mile radius of our Park Ave location. For reference, we can deliver to all of Maitland and Winter Park. Please keep in mind that our drivers have to hand the medication to you directly and arrive as late as 9PM.
How much does shipping cost?
We offer free 2-day shipping for standard compounded medications that aren’t refrigerated/frozen. For refrigerated/frozen compounded medications, the shipping fees can vary from $10-$30. For retail medications, the shipping fee is $12. Overnight shipping is a standard price of $30 during the week and $60 on weekends.